F-0019 An inquiry about a lost item with no name
- Circa
- 2015-11-09 (per the date of receipt on the call record)
- Condition
- intact
- Attribution
- Said to be copied from a transcript made for a rail operator's call-quality review. Passages corresponding to the caller's name and contact details were masked at the copying stage; the transcriber's notes remain as in the original record.
// Body
(Said to be a transcript of a call to a lost-property inquiry line. Transcriber’s notes are as in the original record.)
Received: November 9, 2015 (Monday), logged in the 4 p.m. hour
Staff: Thank you for calling. This is the lost property inquiry desk.
Caller: Oh—hello, sorry. I’m calling about something I lost this morning.
Staff: Certainly. May I have the station you used, and the approximate time?
Caller: Kirino Station. In the morning… seven fifty, around then. It wasn’t eight yet, I’m fairly sure.
Staff: Kirino Station, before eight. And what would the item be?
Caller: That’s the thing—it’s, um, not clear to me.
Staff: Um… a bag, an umbrella, a pass case, a mobile phone—
Caller: It’s all here. My bag, my pass, my wallet. I checked over and over after I got to the office.
Staff: …Then, the item would be?
Caller: I don’t know. Ever since I came out through the ticket gate, there’s just been this feeling that I dropped something, and it won’t go away. [pause of a few seconds] It sounds strange, doesn’t it. I’m sorry.
Staff: Not at all. Whatever you can recall is fine. Was there anything different about what you had with you this morning?
Caller: Everything was as usual. I left home at the usual time, took the usual train. Only, the gate beeped twice.
Staff: The beep—meaning?
Caller: The sound when you go through. That little beep. I was the only one going through, but a moment later it sounded once more. I looked back and there was no one. When I asked at the station, they said it can double up during inspections.
Staff: I see.
Caller: I don’t know anything about the machines, so perhaps that’s all it is. Only—that’s where it starts. The feeling that I dropped something.
Staff: [sound of turning pages] For today, the items handed in from Kirino Station are: one glove, one side only, and one medication notebook. Does either sound familiar?
Caller: I wasn’t wearing gloves. My medication notebook is at home.
[pause of a few seconds]
Caller: Can I ask—does this kind of thing happen? My right hand feels light. It has all morning. I keep feeling I always carried something in this hand when I walked, and I can’t bring back what it was, no matter how I try. Only the weight. I remember the weight.
Staff: [pause of a few seconds] The weight, you say.
Caller: Not carrying, maybe—pulling, it might have been. I don’t know.
Staff: Without the name of the item, I’m afraid there is little we can search on.
Caller: No, of course.
Staff: Items do sometimes come in later, so I will just make a record of your inquiry. Properly we take these under the name of the item, so this form of it is, well, not usual. May I have your name and a contact number?
Caller: [name and contact details omitted]
Staff: Then the item will be entered as: item name unknown, one item.
Caller: One.
Staff: Yes. We will contact you if anything comes in.
Caller: [pause of a few seconds] If it comes in—how would I know it’s mine?
Staff: When you come to collect it, we would confirm the particulars with you.
Caller: The particulars. [small laugh] Yes, of course. I’m sorry, this must have been a strange call. Thank you.
Staff: Not at all. Thank you for calling.
[end of call]
Filed In
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